USCIS Announces FY 2021 Accomplishments—Increased Public Engagement (3 of 5)

WASHINGTON — Today, U.S. Citizenship and Immigration Services is releasing preliminary fiscal year (FY) 2021 agency statistics and accomplishments. These preliminary statistics highlight important immigration trends and illustrate the work accomplished by USCIS in FY 2021. The agency will publish final, verified FY 2021 statistics in January 2022.

“I’m immensely proud of the USCIS workforce and for their achievements in a year of many challenges and rebuilding. From responding to the COVID-19 pandemic and addressing processing delays to enacting numerous operational and policy changes in response to executive orders from the Biden-Harris Administration, FY 2021 marks a year of growth and renewed vision for our agency,” said USCIS Director Ur M. Jaddou. “In the upcoming year, we will continue to serve the public with compassion and reflect America’s promise as a nation of welcome and possibilities for all. As we administer our nation’s immigration system as an engine of American strength, we will adjudicate requests with fairness, efficiency, and integrity.”

Increased Public Engagement

USCIS hosts public engagements on local and national levels involving our community relations officers and subject matter experts. In March 2021, we conducted an agency-wide review of public engagement to reinvigorate our outreach efforts. The review identified key priorities and ways to increase engagement opportunities.

• During FY 2021, USCIS adapted to a virtual engagement environment and had record numbers of attendees for these events.
• USCIS held more than 2,000 virtual engagements with approximately 74,000 attendees, including 2,069 local engagements and 47 engagements at the national level.
• USCIS hosts engagements in English, Spanish, and other languages including Arabic, Haitian Creole, Mandarin, Dari, and Urdu. 
• We covered more than 20 topics, including citizenship/naturalization, online filing, TPS, public charge, avoiding immigration scams, Liberian Refugee Immigration Fairness (LRIF), family-based petitions, business immigration, and COVID-19 visitor procedures for local offices.